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Governed delegated payments for VIP clienteling — in store.
With ButlerPay, payment is triggered as soon as the client expresses intent. No link. No friction. Because there is a bond of trust.
The advisor acts on behalf of the client, in a clear, secure, and traceable framework. The product is reserved. The sale is engaged.
When the client passes by — or their driver arrives — there is nothing left to manage.
The product is ready. Payment is done. Just hand it over.
Several pieces are sent. The sale is engaged upon dispatch.
The client chooses. The rest is adjusted, cleanly, without complexity.
Client freedom is preserved. The House remains protected.
ButlerPay does not remove payment. It removes the useless moment of payment.
Because in luxury, trust is not an option. It is the starting point.
A client advisor can charge on behalf of a VIP with explicit consent, authorised human action, and audit-ready evidence.
A delegation & evidence layer around a VIP use case.
Paper consent, local storage, manual entry, audit-fragile evidence.
Web onboarding + consent, tokenisation, authorised actions, notifications, audit trail.
Consent and tokenisation through web page or in-store terminal.
Charge by authorised Client Advisor, refund by Store Manager (role scope).
Traceability and notifications for key events.
Authority is defined by the Maison (roles, perimeters, policies).
Payment execution stays with the PSP; ButlerPay frames delegation.
Every critical action is explainable after the fact within defined access rules (who, when, for whom).
Reduced sensitive practices (less paper / manual entry), formal delegation framework, and stronger control posture.
Operational continuity for clienteling with clear responsibilities.
Discretion preserved, less friction, transparent notifications.
Governed integration and audit-ready evidence without core-system replacement.
ButlerPay integrates into the Maison ecosystem. CRM, POS, and PSP remain unchanged.
CRM import, VIP selection, store and advisor scope assignment.
Web or terminal journey, explicit consent, secure tokenisation.
Charge, refund, approvals, and policy perimeters.
Role-based access control and scoped visibility by perimeter.
Notifications, audit trail, and reconciliation-ready evidence.
In many luxury Maisons, delegated payment is already a daily reality. A VIP client entrusts their Client Advisor with the authority to act on their behalf — reserving a piece, confirming a purchase, adjusting after a fitting. Yet the mechanisms supporting this trust are often fragile: paper consent forms, card details stored in safes, manual terminal entry at the moment of payment.
ButlerPay was created to address this specific blind spot in retail operations. It provides a governed digital framework for in-store payment delegation, replacing sensitive paper-based practices with secure web onboarding, explicit consent capture, card tokenisation, and role-based payment triggering — all within an auditable evidence trail.
The platform is designed around the principle that payment should never disrupt the client relationship. The moment of payment must remain invisible, discreet, and under control. ButlerPay achieves this by placing delegation governance and traceability between the Maison's existing systems — CRM for client identity, POS for sales and invoicing, PSP for payment execution — without replacing any of them.
For Maisons operating across multiple countries and hundreds of boutiques, ButlerPay offers a compliance-ready posture: clear authorisation perimeters, role-scoped access, and audit-ready evidence that can be explained after the fact. For boutique teams, it preserves the clienteling gestures that define premium service while removing the operational friction and risk of manual processes.
ButlerPay is a purpose-built SaaS platform for the governance needs of high-end retail. It is not a payment service provider, not a checkout solution, and not a consumer wallet. It is trust infrastructure.
Discuss governance, scope, and pilot conditions with the ButlerPay team.