← Back to butlerpay.eu

Frequently Asked Questions

Questions about ButlerPay, delegated payment in luxury retail, and how the platform works.

About ButlerPay

What is ButlerPay?

ButlerPay is a SaaS platform that formalises delegated payment in luxury retail. It enables a Maison to authorise that a Client Advisor or Store Manager triggers a card charge on behalf of a VIP client, within a governed and traceable framework.

Is ButlerPay a payment service provider?

No. ButlerPay is not a PSP. Payment execution remains handled by the Maison's own payment service provider. ButlerPay governs the delegation — who can act, for which client, within what perimeter — and preserves the evidence trail.

Does ButlerPay replace CRM, POS, or PSP?

No. ButlerPay integrates into the Maison's existing ecosystem. CRM remains the source of truth for client identity, POS for sales and invoicing, and PSP for payment execution. ButlerPay adds a governance and traceability layer without replacing any core system.

Is ButlerPay a checkout or e-commerce solution?

No. ButlerPay is not a sales tunnel, a shopping cart, or a consumer-facing checkout. It covers a specific use case: governed delegated payment for VIP clients, initiated by an authorised operator in a boutique context.

Who uses it

Who is ButlerPay designed for?

ButlerPay is designed for large luxury retail organisations operating across multiple countries, with a VIP client base selected by the Maison. These are typically a very small population of clients — often only a few hundred per Maison per country — but with exceptional purchasing power and high relationship value.

Who uses ButlerPay on a daily basis?

Store Managers and Client Advisors, according to authorisations defined by the Maison. Each user operates within a defined role and perimeter. See the Glossary for definitions of each role.

Does ButlerPay cover remote sales?

ButlerPay covers delegated payment initiated by a Client Advisor from a boutique, whether the client is physically present or not at the moment of payment. It is not a remote sales channel. Sales, invoicing, and order management remain in the POS.

Is ButlerPay available internationally?

ButlerPay is designed for multi-country operations. The platform supports multiple languages.

Consent and data

How is consent managed?

Consent is obtained via the ButlerPay onboarding web page. The VIP client gives explicit acceptance of the delegated payment framework. Legal wording and policy are owned by the Maison and can be adapted to its requirements.

Does ButlerPay handle card data?

No. Card data is captured securely through the payment service provider's hosted page. No card details are visible to boutique staff or stored by ButlerPay. ButlerPay operates with references to secured tokens managed by the PSP. See Security & Compliance for full details.

Does ButlerPay store personal data?

ButlerPay stores only the data strictly necessary for delegation: client identity, contact details, and action logs. No card data. The Maison is the data controller; ButlerPay acts as a data processor under a standard Data Processing Agreement. See Security & Compliance.

Operations and risk

Why not just use Pay by Link?

Pay by Link is a payment collection mechanism. It does not manage operator permissions, consent lifecycle, delegation policies, or structured traceability. ButlerPay can use Pay by Link as one of its execution modes, but Pay by Link alone does not provide a governance framework.

How does ButlerPay handle fraud risk?

Onboarding links are generated by authorised operators for identified clients only. Card capture is handled through the PSP's hosted page with strong authentication. Every operation is tied to an identified operator, a specific client, and a traceable event. ButlerPay does not perform identity verification (KYC) — client identification is the Maison's responsibility within its existing relationship.

How do you verify that the client requested the operation?

ButlerPay relies on a chain of evidence: prior consent captured during onboarding, an identified and authorised operator who initiates the action, and client notification at each key event. Identity verification and client relationship management remain the Maison's responsibility.

How does ButlerPay integrate with existing systems?

ButlerPay connects to the Maison's CRM for client data, references sales recorded in the POS, and triggers payment operations through the Maison's PSP. No core system is replaced. Integration depth can be adapted to the Maison's architecture and priorities.